These terms are an agreement between you and Maesto LLC (“we”, “us”), a company registered in California, at 10620 Treena St Suite 230, San Diego, CA 92131, United States, about your use of MediaPlace (the “service”).
By creating an account or using the service, you accept these terms. If you are accepting on behalf of a company, you confirm you may bind it.
1. What the service does
MediaPlace stores the files you upload, generates previews and other versions of them, lets you organize and search them, and lets you share them with people you choose through links you create. Some features run automatically on your files, for example generating previews, extracting information already inside the file, and creating search data.
2. Your account
- You must be at least 18, or old enough to enter a contract where you live.
- You are responsible for what happens under your account, including what people you invite do.
- Keep your password safe and tell us promptly if you think someone else has access.
- We may require you to verify your email address before some features work.
3. Your files stay yours
You keep all rights in the files you upload. You give us only the permission we need to run the service for you: to store your files, make copies and versions of them (previews, thumbnails, converted formats), transmit them to people you share them with, and process them for the features you use. This permission ends when you delete the files for good (empty them from the Trash) or close your account.
We do not use your files to advertise, and we do not sell them. We never use your files to train AI models, ours or anyone else’s. The AI features in MediaPlace run on your files to give you a result, and nothing from them is kept for training.
4. What you may not store or share
You may not use MediaPlace to store, share or send:
- Material that sexually exploits or endangers children. This is reported to the authorities and the account is closed immediately.
- Pornography or sexually explicit material.
- Material you do not have the rights to share.
- Intimate images of someone shared without their consent.
- Malware, phishing pages, or anything designed to deceive or harm.
- Content that promotes terrorism or violent extremism.
- Anything unlawful where you are, or where we operate.
You are responsible for having the rights and permissions needed for everything you upload, and for anything people upload through links you create.
5. Sharing and file requests
When you create a share link, you decide who gets it. Anyone with the link can see what you shared, unless you set a password or an expiry. When you create an upload link, files that arrive go into your workspace and become your responsibility.
We do not email your share links to your recipients. You send them yourself.
6. Plans, payment and storage
- Paid plans are billed through Stripe in advance: every month, or every 1, 2 or 3 years. Prices and what each plan includes are at mediaplace.io/pricing and in the app under Settings, Plans.
- Each plan includes an amount of storage and a monthly amount of credits for the AI tools and for conversions. Credit packs bought separately do not expire. If you go over, we will tell you, and features may pause until you free space or upgrade.
- When a workspace holds more than its plan allows (a plan was canceled or reduced, or a payment failed and stayed unpaid for 14 days), it becomes read-only: its members can still view, download and delete everything, nothing new can be added, and its share links stop working. You have 30 days to free space or choose a plan that holds the files, and we email you at the start, every week, and the day before the 30 days end. When the 30 days end, we empty the workspace’s Trash. If it still holds more than its plan allows, we keep its files up to that amount, starred files first (the highest rating first), then the most recently added, and delete the rest. A workspace whose plan holds nothing keeps none. Deleted files cannot be recovered. The workspace itself, its members and its folders stay.
- The files in your Trash count toward your storage until you empty it. We do not empty it for you, except as described above for a workspace over its plan.
- Payments already made are not refunded except where the law requires it, or where we cancel your plan without cause.
- We may change prices with at least 30 days’ notice before your next renewal.
7. Free accounts
Free accounts exist so you can try the service. They have smaller limits, set out on the pricing page, and share pages created from them carry a “Shared with MediaPlace” mark. The Free plan comes once per person, on your own workspace: any other workspace you create needs a paid plan before it can hold files. We may change the limits of the free plan, or close free accounts that have been unused for a long time, after telling you by email.
8. Invite friends
- Each person who manages a workspace has an invite link for it. Someone who creates a new MediaPlace account through that link, or through Start free on a share page from that workspace, is a “friend” of that workspace.
- A friend gets 100 credits when their account is created.
- When a friend pays for their first plan, the workspace gets 1,000 credits, 30 days after the payment, if by then the payment has not been refunded or disputed. Credits added are not taken back if the payment is refunded later.
- Each friend counts once. These do not count: an account that existed before, a plan paid with the same payment card as one used by the inviting workspace, your own other accounts, and someone who joined through a group’s offer.
- Credits from invites, the 100 and the 1,000, do not expire. They are used like credits you buy, have no cash value, and cannot be sold, transferred or exchanged for money.
- Share your link with people you know. Do not send it in unsolicited bulk messages, post it where that is not allowed, create accounts to collect credits, or advertise with the MediaPlace name. If we find invites used this way, we may cancel the credits involved and close the accounts that took part.
- We may change or end the program at any time. Credits already added stay yours, and a reward already on its way when we change or end it is still added on its date.
9. When we can suspend or close an account
We can suspend or close an account, or disable a share link, when:
- it breaks section 4,
- it puts the service, our other customers or anyone else at risk,
- we are required to by law or by a valid legal request, or
- payment fails and stays unpaid after we have told you.
Wherever we reasonably can, we tell you what happened and why, and freeze rather than delete, so your files can be recovered if the decision was wrong. For material covered by the first point of section 4 we act immediately and without notice.
If you think we got it wrong, write to safety@maesto.io and a person will look at it.
10. Ending the agreement
You can close your account at any time from the settings. When you do, you can reopen it for 14 days; after that your files are deleted, and your account details are removed within 12 months. Billing records are kept for 7 years because tax law requires it. Closing the account does not refund unused time unless the law says otherwise.
11. The service as it is
We work hard to keep MediaPlace available and your files safe, but we do not promise the service will be uninterrupted or error-free. Keep your own copies of anything you cannot afford to lose. MediaPlace is not a backup service.
To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the 12 months before the claim, and we are not liable for lost profits, lost data, or indirect losses.
Nothing here limits liability that cannot be limited by law.
12. Changes to these terms
We may update these terms. If a change matters to you, we will tell you by email or in the app at least 30 days before it takes effect, and continuing to use the service after that means you accept it. For a previous version, write to support@mediaplace.io.
13. Law and disputes
These terms are governed by the laws of the State of California, United States, and disputes go to the courts of San Diego County, California.
14. Contact
Maesto LLC, 10620 Treena St Suite 230, San Diego, CA 92131, United States General, privacy and legal: support@mediaplace.io · Abuse and safety: safety@maesto.io